1. I’VE MADE A MISTAKE ON MY ORDER HELP!
We understand mistakes can happen. Contact us as soon as possible to check if your item has been created. If it’s already in production, we may be unable to assist, and a new order with correct information may be needed.
2. HOW DO I RETURN MY ITEM?
If you wish to return an item, contact us first. We may require a photo of the item to address the issue. Note that personalized items cannot be returned unless faulty or with incorrect personalization.
3. ACCENTS AND SPECIAL CHARACTERS
Personalization with accents or special characters may vary across products. Contact us to confirm if such customization is possible.
4. I CAN’T ADD ALL OF THE TEXT I WANT TO AS THERE IS A MAXIMUM CHARACTER LIMIT
Some products allow extra characters, while others may not due to design constraints. Contact us to inquire about modifying the design.
5. MY ITEM HAS ARRIVED DAMAGED.
If your item is damaged, email us with your name, order number, and a photo of the damage for assistance.
6. I NEED TO CANCEL MY ORDER WHAT SHOULD I DO?
Contact us immediately. If your order is in production, cancellation may not be possible.
7. DO I HAVE TO CREATE AN ACCOUNT?
Yes, creating an account allows order tracking, reminders for important dates, access to exclusive discount codes, and a faster shopping experience.
8. HOW CAN I TELL IF MY ITEM HAS BEEN DISPATCHED?
Log into your account to check the status of your parcel.
9. WHERE IS MY ORDER?
Delivery times depend on the chosen method. Standard delivery is 10-20 business days, and express shipping is estimated at 7-14 business days. If there are delays, contact us at support@Omnibae.com.
10. HOW WILL MY PARCEL BE DELIVERED?
Most products are delivered by Yun Express within 10-20 business days. Expedited options are available for quicker delivery, but some personalized items may require longer processing times.
11. I ORDERED MORE THAN ONE ITEM BUT ONLY ONE HAS ARRIVED.
Items may be dispatched from different locations. Check your account to verify if the other item has been dispatched
